The other day I went and saw Ken. I had a very particular situation with my fireplace and was looking for advice. Ken was so great with me. He really took the time and made sure I understood what would happen with each scenario for my fireplace that we were looking at. I would highly suggest working with him. He was just wonderful. Thanks Ken!!!
Thanks Heritage for doing an outstanding job, from start to finish it was
a most excellent experience. Even though its May, with the cold weather
we have we get to enjoy it at least for a couple of days. Thanks Ken and crew for a job well done.. If I had ten thumbs I would give you ten thumbs
up, but since I only have two that will have to do. Tim..
A big Thank You to Heritage Fireplace! I ordered new fire brick for my Superior fire place over a year ago. Due to this crazy new world we live in, the manufacture could not get my order done in a timely manner. Heritage, took the time to call me every few months with an update. I never once had to call and ask, they took care of it. I can't imagine the time Heritage spent on my one little order! When it finially got here they actally sent someone to install it!
Incredible service! Thank you!!!
Wandered in to ask about switching from wood burning to gas fireplace. Helpful staff answered all our questions and walked us through the process. We are thrilled with the result!
I am the person in my home who is handy, and I get that most women aren't. But, after walking into three other fireplace stores and being entirely ignored at one of them, I found Heritage Fireplace welcoming and helpful! Prices are fair and competitive, and staff is very communicative regarding delivery and code. I would return here again and again for any fireplace needs:-)
We couldn't be happier with the entire experience with Heritage Fireplace... the customer service, the options, the installation. We shopped around to 4+ places here in GR, and in every way Heritage was the best option for us. I recommend without hesitation.
I reached out to Heritage with a question regarding an outdoor gas fire pit, and received a prompt detailed response. The response was very helpful and I felt it went above and beyond what I expected. This is the kind of company you want to work with.
Rob helped us get our gas fireplace working without having to make a house call. Saved us money and was very helpful. Will definitely come here in the future for any needs or supplies... And I called them after another company didn't answer the phone or call back. They were more than accommodating!
Very knowledgeable staff, patient and courteous too.
We have had two separate opportunities to work with Heritage. Both times we have had minor issue son our end [not caused by them]. In both instances, they offered assistant that could have easily been billed as a service call for no charge at all. They're just great people to work with. Hope they're business continues to do well. They deserve it.
We found Heritage to be professional and great to work with, from the help in the showroom, to the installation. Rob, the owner, communicates clearly regarding pricing and timing. Installation was quick and they were super clean! I would give you guys 6 stars if I could.
Just purchased a gas log set from Heritage. Excellent service, and knowledgeable about product and installation. Quality product. Our son and family love their new and very realistic gas log set! Good pricing as well.